Refund & Return Policy, Giant Office Furniture
Last updated: May 6, 2026
At Giant Office Furniture, we want you to feel confident when shopping with us. Our Refund & Return Policy is designed to be fair, transparent, and compliant with Australian Consumer Law (ACL). If something isn’t right, we’re here to help.
1. Australian Consumer Law Rights
Your rights under the Australian Consumer Law are protected. You are entitled to a replacement, repair, or refund if a product has a major failure, and compensation for any reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the issue does not amount to a major failure.
These rights apply regardless of anything stated in this policy.
2. Change of Mind Returns
We understand that sometimes a product may not suit your space or needs.
We accept change of mind returns within 14 days of delivery.
Full refunds may be offered if products are unused, unassembled, and in their original packaging.
A restocking fee may apply.
Return shipping costs are the responsibility of the customer unless otherwise agreed.
3. Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect:
Notify us within 7 days of delivery.
Provide photos of:
The issue
The packaging
The product label or SKU (if applicable)
We will assess the issue and offer one of the following based on the circumstances:
Full product replacement, product repair, refund or exchange.
We cover all return shipping costs for faulty or incorrect items.
4. Non‑Returnable Items
We reserve the right not to offer returns on certain products mainly but not entirely related to custom made products and clearance items.
5. Return Process
To lodge a return request:
Email us at sales@gof.com.au with:
Order number
Product name/SKU
Reason for return
Photos (if applicable)
Our team will review your request within 2 business days.
Once approved, we will provide:
Return instructions
Return shipping label (if applicable)
Next steps for refund, replacement or exchange.
6. Cancellations
Orders can be cancelled before dispatch for a full refund but does not apply to custom made products.
If the order has already shipped, standard return conditions apply.
7. Warranty Claims
Our products include unique manufacturer warranties. Warranty periods vary by product. Warranty conditions vary by product. Warranty does not include misuse or damage caused by purchaser or user. Warranty always covers manufacturer defects. If you experience an issue during the warranty period, contact us and we will assist with repair, replacement, or claim processing.
8. Contact Us
For returns, refunds, or product issues, please contact:
Giant Office Furniture
Email: info@gof.com.au
Phone: (03) 5272 3280
Address: 158 Victoria St, North Geelong, VIC